BILLING SERVICES

We verify benefits, during business hours as quickly as possible.  All verifications are done via phone, they are recorded with name of representative and a reference number of our call.

Most offices submit the billing via our secure log in system.  Once received we review before submitting claims.  We will confirm if a new patient’s charges don’t show an initial E/M code, or if a Medicare bill doesn’t contain the diagnosis codes required.  Naturally the doctor always makes the final decision.  When a patient has just a specific number of visits in his benefits we will notify the office when they are getting close.  Then the billing goes out, within 24 hours of receipt.  It’s always sent electronically whenever possible.

All Explanation of Benefits and checks are sent to the provider.  We can help with ERA and direct deposits from carriers if you wish to become paperless too.  We scrutinize the EOBs for errors and request reprocessing when needed.  We insure the carriers pay exactly what they should.  Payments are then posted.

Aging is handled by a specialist who does a complete aging of every account every 20 business days.  Payments to patients are aged after 10 days.  We will also secure authorizations for state and federal worker’s compensation patients and negotiate payments with attorneys for PI claims.

End of the month we provide a complete list of charges billed, a report of all payments received and a detailed A/R report.  We provide a list of charges applied to deductibles, as well as charges that were denied, (For example coverage was terminated, etc.) Upon request we can provide a current list of patients to use as a call list to reactivate patients as well as a birthday list for the following month can also be provided.

We try to function as an extension of our client’s office.  Unless your office has a dedicated insurance person, with years of experience billing chiropractic claims you just can’t do what we do.  We have taken over for offices that had a dedicated billing person and have always made the practice more money while providing a better level of service.  We know exactly what we are doing, AND we do it well.




Testimonials

Thanks for everything. It's been a HUGE learning curve for me this past 9 months and I'm really happy that I made the leap. And I couldn't have done it without the superb coaching on your part and the great work that my rep has been doing for me. I rest easy knowing that at the very least that portion of the insurance billing is up to snuff. Now it's my turn to take it up a notch on my end!

Thanks for everything! I couldn't have even considered this leg of my journey without you.

Gregory L., L.Ac . NEW YORK

Mori West has not only provided a consistent level of service, she has gone above and beyond on many, many occasions. She is extremely knowledgeable regarding insurance benefits and has always quickly handled insurance verifications. Chiroclaims is much more than a billing service, they are a member of our team. Mori and staff are professional in every sense of the word. We trust her knowledge of billing and we highly recommend her service to anyone who wishes to build a thriving practice.

JEFF P. SANTA MONICA

E. VILLAGE HEALING ARTS LONG BEACH

It pays to hire professionals.  I thought that by using a biller who works from home I’d save money, when it actually cost me money!  Using your service I get professional services that make a difference to my patients.  They aren’t wondering why the insurance company isn’t paying and I’m not having to answer questions about my billing.  I’m making more money and definitely happier.  Thank you!

TESTIMONIALS

Gregory L., L.Ac
I used to run a practice on cash...before utilizing Acuclaims. Within a very short time my accounts receivable went up dramatically, followed by an increase in collections that has continued to this day. They have made an insurance based practice seem effortless and highly efficient. Everything they say state about their services is 100% true...tenacious in efforts to get insurance companies to pay...Their expertise extends to workers compensation as well as personal injury allowing me to care for patients I would have been unable to treat as a cash only provider.
E. VILLAGE HEALING ARTS (long beach)
 Mori West has not only provided a consistent level of service, she has gone above and beyond on many, many occasions. She is extremely knowledgeable regarding insurance benefits and has always quickly handled insurance verifications. Chiroclaims is much more than a billing service, they are a member of our team. Mori and staff are professional in every sense of the word. We trust her knowledge of billing and we highly recommend her service to anyone who wishes to build a thriving practice.
Dennis K., O.M.D., L.Ac.
 I want you to know I value the work you do for me. I believe you work hard for your money and really care about helping me and my patients. You have increased my income from what it was and that has more than paid for your services. You have saved me and my helpers hours and hours of frustration, aggravation and wasted time sitting on the phone which can instead be used to help more patients... Thank you for being there for my office through the last 4 (or has it been 5) years. You are literally a God-send!

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